Terms and Conditions
Last updated: 19/06/20 Please read these Terms and Conditions carefully before using the http://yogaflowvlc.com/ website. Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service. By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.
If you wish to purchase any product or service made available, you may be asked to supply certain information relevant to your Purchase.
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. If you have any questions about these Terms, please contact us.
Please read the relevant section to your purchase
1 Online classes
2 Classes in the centre
3 Items bought from our online shop
4 Data Privacy
1 ONLINE CLASSES
1.1 TEST CLASS ON-LINE
As stated on the Zoom page here: https://yogaflowvlc.com/es/clases-en-directo-por-zoom/ The first class is free to try. The reason for the free class is for customers to see if they enjoy the quality of the service (yoga class) if the customer wishes to do more classes then they have an obligation to pay for them.
1.2 LANGUAGE
We are a Spanish Yoga Centre located in Valencia, Spain. The majority of our customers and teachers are Spanish, therefore the online classes will be given in Spanish.
All our teachers speak some english and try to answer any questions, at the appropriate moments during and at the end of the class.
1.3 PRICES (ZOOM CLASSES)
Classes Online are sold as packs of 4 for 20€ (called Bonos in spanish) They can be bought online or in our centre.
Passes are not transferable, They can only be used by one person, and be associated with one email.
You can buy a bono for someone else, but that bono is only valid for that person.
The pass can be used for upto three months after the date of purchase, after that date it will not be valid.
Yoga Flow Vlc reserves the right to change the price of all passes in the future.
The bonos / passes can not be canceled once purchased. This is due to them being relatively short, i.e, 4 or 8 classes.
However we would consider the option to redeem them for another service or product we offer at centre, this will be entirely down to our discretion.
1.4 CLASSES PER WEEK
We offer 5 live classes a week in Vinyasa and Ashtanga, with a specialised Spine Gentle Yoga class. We reserve the right to alter the style of yoga being given based on future demand.
All online Bonos / Passes are valid for a duration of three months from the date of purchase, after that period has passed, they will not be valid.
Yogaflow will endeavor to provide 5 live classes a week from which to choose. We retain the right to change the number and time of classes due to any unforeseen events. We advise students that this is not uncommon due to the other events held in the centre such as teacher training, one weekend a month. Due to our small workforce in the centre, illness can also impact the schedule. We hope all our customers understand the difficulties we sometimes face. Please check our Calendar for the latest information https://yogaflowvlc.com/es/timetable-yoga-valencia/
Subscribe to our weekly newsletter, keep up to date with any new events and class changes in the coming week. (I will sort out using mailChimp on website)
All online classes will be on the platform Zoom. Due to technical limitations we can not offer live classes on other platforms. We reserve the right to modify the platform in the future if we believe it is an improvement for our users.
1.5 REGISTER FOR A CLASS
Customers will be asked to register for each class they do, we only ask for a name and an email address. They should not need to repeat this process for recurring class. I.e the same class every thursday. Yoga Flow Vlc requires registration to know who attends each class.
Yoga flow retains the right to deny admission to zoom classes. The reasons may be varied, but if a customer has ceased to pay for the classes they will be suspended from joining the zoom classes.
1.6 ACCESSING THE CLASS
Once registered on line, the student is automatically and instantly accepted, and will be given a link to the class, in addition the class ID number and Password. We have endeavoured to make it as easy to join a class as possible.
1.7 CLASS ETIQUETTE
All students must log in to zoom at least five minutes prior to the commencement of the class. Once the class has started the teacher will not be able to admit any new students to the class.
All students will be silenced (microphones turned off) at the start of the class, It is not permitted to turn the microphones back on, unless requested by the teacher.
All students are to be appropriately dressed for Yoga. There is a zero tolerance to Trolling, Insulting, Racism or Sexism, and will lead to instant suspension. In the spirit of yoga all students are expected to embrace the group spirit of yoga, whether they are present in the centre or online.
1.8 DATES AND TIMES CALENDAR
All changes to our timetable will be updated on our calendar which can be viewed on our website https://yogaflowvlc.com/es/timetable-yoga-valencia/
The Google Calendar can be accessed directly from here.
Press the plus + sign in the bottom right to add it to your google calendar.
Direct links to individual Zoom classes are provided from within the calendar.
1.9 TECHNICAL ISSUES, VIDEO QUALITY
The classes are shot on a professional Sony A6100 digital video camera, with Rode wireless GO microphones. We will be working to improve the lighting and sound acoustic of the studio. There will be a certain amount of echo due to the nature of the environment. The free test class is for the customer to evaluate the current quality we provide.
Zoom may compress some video & audio leading to a reduction in quality. Slow customer internet connections may lead to freezing, jumping and broken sound. Yoga Flow Vlc can not take any responsibility for the customer’s connection speed.
We will be broadcasting all events in Landscape / horizontal format. If the customer is viewing the class on a tablet or mobile phone, then turning on auto rotate is important. We would recommend a higher quality setup to appreciate the class better, there is a lot of advice online on how to cast zoom from your phone to a smart TV. We would also recommend a high speed internet connection (broadband).
If watching on a laptop, some external (self powered) speakers will improve the experience greatly.
1.10 RECORDINGS
We are working on creating a library of pre-recorded classes as a bonus for our regular customers, Students will be able to watch them at a time that suits them. At the present moment we can not commit to number, availability and platform until a further date.
1.11 REFUNDS (ZOOM CLASSES)
Audio, If the sound is of a very low quality due to technical problems on our side, we will not count the class as taken.
Video, If the Image is of a very low quality due to technical problems on our side, we will not count the class as taken.
If there are connectivity issues on our side, we will not count the class as taken.
If a customer has a real life interruption (family, deliveries, work etc) and can only do part of the class. Customers can request that we do not count the class as taken. We will be as understanding as possible, but retain the right to charge for each class taken.
1.12 COMING BACK TO THE STUDIO
If a customer wishes to take classes in the centre rather than online, we will calculate the value of the classes not taken (ie remaining number of classes) and give the customer a credit to use in our centre.
I.e 4 online classes cost 25euros, which is 6.25euros per class. If the customer has two classes left, then they can be credited 12.5 euros (6.25 x 2) to use on classes or products in the studio.
2 CLASES IN THE CENTRE (NOT ONLINE)
2.1 COVID 19
Class size limited at 50% of previous capacity, prior booking recommended.
As of writing, Valencia is in phase three, any students attending class must use the antibacterial hand wash located by the entrance, and follow the distancing rules to their best ability. We have dramatically reduced the capacity of the centre to make sure that it is possible. There will be no physical contact (adjustments) from the teachers. We suggest that students come dressed for yoga and have no requirement for the changing rooms, showering is not permitted. All Mats are whipped down after every class with antibacterial spray. Stay vigilant and disciplined and we will overcome this virus together.
2.2 PRICES
BONOMES – Valid for a month
4 Classes 40€
8 Clases 72€
Unlimited classes now same price as 12 Classes 96€ (offer available until the 1st of september,)
Classes extra 10€ (only available to flow members) Single classes are 15€
FLEXI PASS – Valid for 3 months
4 classes 48€
8 classes 88€
UNLIMITED PASS
One month 130€ Now 96€ (offer available until the 1st of september, unlimited classes for price of 12)
Three months 360€ Now 270€ (offer available until the 1st of september, unlimited classes for 270€ )
Passes are not transferable, They can only be used by one person
We reserve the right, at our sole discretion, to modify the prices
Passes are valid from the date of the first class taken, until one or three calendar months later. I.E if you take your first class on the 16th of May, Bonomes is valid to the 16th of June, Flexipass until the 16th of August.
2.3 PAYMENTS
We have installed the PAYCOMET payment system, to process credit card payments. It is managed by Banco Sabadell and is a secure payment system. Yoga Flow Vlc does not have access to customers’ credit card details as all payments are processed remotely by PAYCOMET. For more information please check https://www.paycomet.com/ There is NO additional charge to the customer for this service. Yoga Flow Vlc will be charged a small commission by Banco Sabadell.
If the customer doesn’t want to pay by card, there are other options:
In the centre with a Credit card, Google Play, Apple pay or in Cash.
Or Bank transfer for payments in excess of 100 euros to this account:
IBAN ES17 0081 0234 2000 0150 6853
Yoga Flow Vlc, S.L.U.
CIF B98831696
3 ITEMS BOUGHT FROM FLOW STORE
Due to the small nature of our store, we are focussed principally on In-store Sales at our studio in Valencia. The Online store is a channel to highlight to customers what is available in our store. If a customer wishes to reserve an item, it can be paid for online and will be held inStore for pick-up at our studio in Valencia. If an item is not picked up within 30days the order may be canceled and a full refund issued.
We do NOT OFFER DELIVERY on any items. We will discuss the possibility of posting items via Correos if a customer cannot pick up the item from our shop. We can not be held responsible for any damages caused to that item whilst in transit.
We do not offer refunds on any items of clothing. We have changing facilities on site for customers to check size and fit of items before purchasing.
Our Manduka Yoga Mats have a lifetime guarantee offered by Manduka. More information can be found In-Store.
We will endeavour to maintain the stock levels indicated on our website, as accurate as possible, If something is not in stock we will offer a full refund.
We operate a policy of minimal packaging to reduce harm to the environment.
4 DATA PRIVACY
We do not work with or share any personal information or emails with any third party or company, for advertising or any other ends.
We email a weekly newsletter of esencial studio news to people that have done online class with us in the past, or have subscribed to our newsletter. There is an unsubscribe link at the bottom of each newsletter. We do not promote or endorse any form of spamming.
Cookies: To the best of our knowledge there are no cookies on this site. We do not save IP addresses for any reason.
All credit card payments are proceed remotely by PAYCOMET/Banco Sabadell, We have no access to this information, and therefore can not store any such details.
EN FIN
In the Spirit of Yoga we welcome everyone to our centre and zoom classes. T&Cs are a necessary evil, but clarity is important. Keep up your daily practice and we look forward to seeing you soon.
Namaste