1.1 TEST CLASS ON-LINE
As stated on the Zoom page here: https://yogaflowvlc.com/es/clases-en-directo-por-zoom/ The first class is free to try. The reason for the free class is for customers to see if they enjoy the quality of the service (yoga class) if the customer wishes to do more classes then they have an obligation to pay for them.
We are a Spanish Yoga Centre located in Valencia, Spain. The majority of our customers and teachers are Spanish, therefore the online classes will be given in Spanish.
All our teachers speak some english and try to answer any questions, at the appropriate moments during and at the end of the class.
1.3 PRICES (ZOOM CLASSES)
Classes Online are sold as packs of 4 for 25€ , They can be bought online or in our centre.
Passes are not transferable, They can only be used by one person, and be associated with one email.
The pass can be used for upto three months after the date of purchase, after that date it will not be valid.
Yoga Flow Vlc reserves the right to change the price of all passes in the future.
The passes are non-refundable. This is due to them being relatively short, i.e, 4 or 8 classes.
1.4 CLASSES PER WEEK
We offer 5 live classes a week in Vinyasa and Ashtanga, with a specialised Spine Gentle Yoga class. We reserve the right to alter the style of yoga being given based on future demand.
Yogaflow will endeavor to provide 5 live classes a week from which to choose. We retain the right to change the number and time of classes due to any unforeseen events. We advise students that this is not uncommon due to the other events held in the centre such as teacher training. Due to our small workforce in the centre, illness can also impact the schedule. We hope all our customers understand the difficulties we sometimes face. Please check our Calendar for the latest information https://yogaflowvlc.com/es/timetable-yoga-valencia/
All online classes will be on the platform Zoom. Due to technical limitations we can not offer live classes on other platforms. We reserve the right to modify the platform in the future if we believe it is an improvement for our users.
1.5 REGISTER FOR A CLASS
Customers will be asked to register for each class they do, we only ask for a name and an email address. They should not need to repeat this process for recurring class. I.e the same class every thursday. Yoga Flow Vlc requires registration to know who attends each class.
1.6 ACCESSING THE CLASS
Once registered online, the student is automatically and instantly accepted, and will be given a link to the class, in addition to the class ID number and Password. We have endeavoured to make it as easy to join in a class as possible.
1.7 CLASS ETIQUETTE
All students must log in to zoom at least five minutes prior to the commencement of the class. Once the class has started the teacher will not be able to admit any new students to the class.
All students will be silenced (microphones turned off) at the start of the class, It is not permitted to turn the microphones back on, unless requested by the teacher.
All students are to be appropriately dressed for Yoga. There is a zero tolerance to Trolling, Insulting, Racism or Sexism, and will lead to instant suspension. In the spirit of yoga all students are expected to embrace the group spirit of yoga, whether they are present in the centre or online.
1.8 DATES AND TIMES CALENDAR
All changes to our timetable will be updated on our calendar which can be viewed on our website https://yogaflowvlc.com/es/timetable-yoga-valencia/
Direct links to individual Zoom classes are provided from within the calendar.
1.9 TECHNICAL ISSUES, VIDEO QUALITY
The classes are shot on a professional Sony A6100 digital video camera, with Rode wireless GO microphones. We will be working to improve the lighting and sound acoustics of the studio. There will be a certain amount of echo due to the nature of the environment. The free test class is for the customer to evaluate the current quality we provide.
Zoom may compress some video & audio leading to a reduction in quality. Slow customer internet connections may lead to freezing, jumping and broken sound. Yoga Flow Vlc can not take any responsibility for the customer’s connection speed.
We will be broadcasting all events in Landscape / horizontal format. If the customer is viewing the class on a tablet or mobile phone, then turning on auto rotate is important. We would recommend a higher quality setup to appreciate the class better, there is a lot of advice online on how to cast zoom from your phone to a smart TV. We would also recommend a high speed internet connection (broadband). If watching on a laptop, some external (self powered) speakers will improve the experience greatly.
We are working on creating a library of pre-recorded classes as a bonus for our regular customers, Students will be able to watch them at a time that suits them. At the present moment we can not commit to number, availability and platform until a further date.
Audio, If the sound is of a very low quality due to technical problems on our side, we will not count the class as taken.
Video, If the Image is of a very low quality due to technical problems on our side, we will not count the class as taken.
If there are connectivity issues on our side, we will not count the class as taken.
If a customer has a real life interruption (family, deliveries, work etc) and can only do part of the class. Customers can request that we do not count the class as taken. We will be as understanding as possible, but retain the right to charge for each class taken.